terms and conditions

Acceptance of the general conditions of sale

1. The contract stipulated between Idea di AG and the Customer must be considered concluded with our acceptance, even if only partial, of the order. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.2. All prices indicated on the website are VAT included and include the WEEE eco-contribution.3. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of the articles. 3 and 4 of Legislative Decree 185/1999 on distance selling and Legislative Decree. 6 September 2005, n. 206.

Purchase methods

4. The Customer can only purchase the products present in the electronic catalog at the time of placing the order and viewable online at the address (URL) http://www.wholesaleedicola.it as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in colour, dimensions, accessory products present in the figure.5. The correct receipt of the order is confirmed by us by a response via e-mail, sent to the e-mail address communicated by the Customer. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, according to the methods described in this document.6. In the event of non-acceptance of the order, our company guarantees timely communication to the Customer or in any case such communication will be sent as soon as the order is taken over for processing.

Terms of payment

7. Credit card In cases of purchase of goods with credit card payment method, the Paypal payment system will be used, and Stripe with credit or debit cards. 7.1 At no time during the purchase procedure is our company able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the banking institution managing the transaction. No computer archive of our Company will retain such data. Under no circumstances can our company be held responsible for any fraudulent or improper use of credit cards by third parties when paying for purchased products.8. Mark

The cash on delivery form of payment is not available.

9. Advance Bank Transfer

In case of payment by advance bank transfer, the amount ordered by the Customer will be kept busy until receipt of proof of the bank transfer, to be sent to (via e-mail) no later than 48 hours from the date of acceptance of the order. The order will be sent only when the sum due is actually credited to Idea di Alfio Grasso's current account, which must take place within 7 working days from the date of acceptance of the order. After these deadlines, the order will be considered automatically cancelled. The reason for the bank transfer must include: the order reference number, the date of placing the order, name and surname of the order holder.

10. Installment purchases

The installment payment form is not available.

Delivery methods and costs

11. Idea di Alfio Grasso can accept orders for delivery anywhere in Italy.12. In order to avoid misunderstandings and delays, the customer is required to notify the payment made, via email, with references or the order to be sent. Once payment has been credited, the order will be executed and the goods will typically be shipped within 7 working days via courier (delivery to destination is also expected, typically within 48 working hours, barring unforeseen circumstances and causes of force majeure). These terms are however to be considered predictive and therefore only indicative. In any case, the order will be executed by our company within 30 days, starting from the day following its transmission. In the event of unavailability of the products, resulting in a delay exceeding the 30 days indicated, we will inform the customer and refund the sums received. During closing periods (holidays, holidays, etc.) the average shipping and delivery times and methods may vary significantly: this information will be published on the website from time to time. For each order placed, we will issue an invoice, or record the fees for the purchased material, sending it together with the goods. For issuing the invoice, the information provided by the Customer at the time of the order is valid. No changes to the invoice will be possible after it has been issued.13. The Customer is required to provide verified, detailed and correct data regarding invoicing and destination of the goods and remains solely responsible for the accuracy of the data provided. In particular, the Customer is required to communicate promptly and in writing if the billing and shipping address are different. In the absence of specific communications, we will ship to the billing address. Delivery costs are borne by the customer, subject to any different agreements. Payment for the goods by the Customer will take place using the method chosen at the time of the order.14. Shipping via courier includes two delivery attempts that the courier will make to the address provided by the customer between 08.00 and 19.00 on weekdays, excluding Saturdays. The courier does not give notice by telephone or communicate the delivery methods in advance. After the two delivery attempts, in the event of non-delivery, the package will be kept in storage free of charge for three working days (including Saturday morning) within which the Customer will have to collect it, at his/her own expense, at the headquarters of area of the courier itself. Otherwise, the package will be returned to the sender.15. Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps). Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately reported, placing WRITTEN CONTROL RESERVATION AND REASON FOR THE SAME on the courier's proof of delivery.16. In the event of failure to collect the material in stock at the courier's warehouses within 3 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the Customer will be required to again pay the costs relating to a new shipment even in the case of the first free shipment.

Right of withdrawal

17. Pursuant to Legislative Decree. 21 of 21 February 2014 if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase requesting invoicing to a VAT number holder) and has purchased the goods through remote contractual proposals or outside commercial premises, you have the right to withdraw from the purchase contract for any reason within 14 working days of receiving the goods, without the need to provide explanations and without any penalty, without prejudice to what is indicated in the following points 19 and 21. This right consists in the right to return the purchased good to the seller, and in the consequent reimbursement of the purchase price, meaning as such the net amount paid for the good excluding additional expenses such as packaging, labour, transport, cash on delivery fees. Articles 18 to 21 do not apply to professional users, as better defined at the beginning of this article. For professional users, returned goods are not accepted.18. To exercise this right, the customer must send Our Company a communication to this effect, within the deadlines indicated in article 17. In order to obtain a "goods return" code recommended to speed up the formalities of processing the procedure, the customer you can request and fill out the request form, obtaining a reference code to be placed on the outside of the package (which can also be requested via email to commercial support). The communication may be anticipated via email, the customer must proceed with the return of the goods which must be sent carriage paid to the address provided by our company (and preferably specifying the return code obtained with the "return of goods" procedure ”), within 10 working days from the date of exercising the right of withdrawal. Once this deadline has passed in vain, the withdrawal will be considered canceled by the customer who will therefore confirm his intention not to return the goods. For the purposes of the expiry of this deadline, the goods are considered returned when they are delivered to the accepting post office or shipping company.19. The right of withdrawal is however subject to the following conditions:

• the right does not apply to audiovisual products or IT software that are sealed (including those attached to hardware material) or which contain security PIN codes, once opened; • the right does not apply to any personalized services requested (sensor coloring, pre-configuration and/or pre-installation of modules, and similar); • shipping costs relating to the return of the goods and the notification of the right of withdrawal are borne by the customer. The shipment, until receipt is certified in our warehouse, is under the complete responsibility of the customer; • Our company is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.

20.Our Company will refund the customer the amount paid as soon as possible and in any case within 30 days of the return of the goods by means of a cancellation procedure of the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI Code - CAB - Current Account of the invoice holder). If the customer has paid by credit card, the refund will be issued exclusively by reversal of the same payment on the platform where the payment was made. 21. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases in which Our Company ascertains, for example: the lack of external packaging and/or packaging original interior or the absence of integral elements of the product (accessories, cables, manuals, parts, ...) or damage to the product or part of it for reasons other than its transport. In the event of forfeiture of the right of withdrawal, Our Company will return the purchased good to the sender, charging the shipping costs to the sender, or in any case make it available to him.

Guarantees

22. For the category of “Consumers”: all products sold by Our Company are covered by the 24-month Italian legal guarantee for defects of conformity, pursuant to Legislative Decree no. 206 of 6 September 2005, except for items specifically labelled as European or extraterritorial guarantee. To benefit from warranty assistance, the Customer must keep the invoice and communicate its details. However, the Customer's right to request a copy of the invoice, if he has lost it, remains unaffected. For details, please also refer to article 24 of this sales contract. 23. For Customers who do not fall into the category of “Consumers”, or for professional users, Our Company does not guarantee the products and is not liable for defects with derogation from articles 1490-1491 of the Civil Code. Therefore, the legal exclusion provided for by art. 1491 of the Civil Code and the conventional exclusion of the guarantee, pursuant to art. 1490, paragraph II, cc. Therefore, the customer assumes the burden of checking the functionality of the products before using or reselling them. However, defective products will be replaced or repaired by Our Company in the event of proven defectiveness of the same and exclusively for defects of conformity that emerge in the first 12 months from purchase, upon timely notification by the Customer and return of the products to the address provided by Our Company at the Customer's expense. The operation of the guarantee for defects is subject to the expiry term of eight days from the discovery of the defect itself within which the Customer must report what has been found. Without prejudice to the provisions established by law, Our Company declines all liability for both direct and indirect damages of any nature in relation to the supply made even in derogation of Art. 1494 of the Civil Code. Always with regard to professional users, the customer therefore expressly waives the action for any damages arising from a defective product against I.dea Di Alfio Grasso.24. The 24-month warranty pursuant to Legislative Decree no. 206 of 6 September 2005 and subsequent provisions applies to products that have a lack of conformity, provided that the product itself has been used correctly, in compliance with its intended use, as provided for in the attached technical documentation and the applicable general standards. This warranty is reserved for the private Consumer (a natural person who purchases the goods for purposes not related to his/her professional activity, or makes the purchase without requesting that the invoice be made out to a VAT number). In the event of a lack of conformity, Our Company will, at no cost to the Customer, restore the conformity of the product by repairing/replacing it or reducing the price, up to the termination of the contract, following the Customer's sending of the goods to be repaired/replaced. The warranty lapses in the following cases: - when the product has been tampered with or shows signs of repairs carried out by unauthorized personnel; - when the cause of the fault is not attributable to a manufacturing defect; - when the cause of the fault is attributed to another appliance or accessory; - if the cause of the fault is attributed to use that is not in accordance with what is described in the user manual; - if the appliance is damaged during transport due to shipment with insufficient packaging. Without prejudice to what is specified in relation to any improvements or adaptations of the product with respect to the characteristics expressed in the catalogue which do not affect its quality, Our Company guarantees the conformity of the product with the declared characteristics and its immunity from faults and defects as per the regulations currently in force. The complaint of the defect must be accompanied by a description of the problem, the Customer's data and a reference to the purchase invoice by the latter. Any complaint of faults and defects or lack of conformity made by the end consumer or by the customer for compensation with respect to requests from their assignee submitted after the guarantee period will be entirely borne by the customer with the exclusion of any right of compensation or recourse.25. Replacements in the event of DOA (Dead On Arrival: product not working upon delivery) take place in the same manner specified in Article 24.26. In the event that, for any reason, Our Company is unable to return a product under warranty to its customer (repaired or replaced), Our Company may proceed, at the Customer's discretion, to refund the amount paid for that product or to replace it with a product with equal or superior characteristics.27. Our Company undertakes to carry out repairs/replacements within reasonable times and in line with the provisions of the so-called "Consumer Code". To access operations under warranty, the customer will fill out the form available online or requestable via email and, after having duly completed and signed it, will attach it to the material that will be sent to Our Company following the instructions in the form just mentioned.28. Our Company provides a free assistance service via email in order to help the Customer (or whoever on his behalf) in case of doubts about the installation, configuration and use of the products. This service is provided for the entire period of validity of the legal guarantee. In any case, the service in question is not intended to replace the installation and maintenance operations that must be managed directly by the Customer or entrusted to qualified external technicians and does not provide any home installation service of the products. In any case, it is understood that the Customer (or whoever acts on his behalf) must carefully consult the product user manuals, comply with the applicable technical standards and the provisions regarding safety.29. The methods for using technical assistance are as follows: the service is active from Monday to Friday, on weekdays and excluding company closures (Christmas holidays, summer holidays, etc.) and in other exceptional circumstances. The Customer is required to book a callback from the operators by leaving a message in the appropriate online form, providing their details and telephone number, according to the methods indicated therein. The operators will respond by email or call the Customer back typically within the same day. If the Customer cannot be reached or does not answer, we will try a second time. In case of further impossibility to contact the Customer, the latter will be required to make a new reservation. The Customer can also request technical assistance by email.

Privacy

30. The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will under no circumstances and for any reason be transferred to third parties. Idea di Alfio Grasso guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 06.30.03. Data controller Alfio Grasso.

Complaints

31. The terms for operations under warranty, in case of defects of conformity and in relation to all the provisions of the so-called "Consumer Code", to protect the end customer. In the absence of such commitment between the parties, the professional customer remains solely responsible for the lack of conformity towards the end customer and therefore renounces any right of recourse or compensation against Our Company.32. The sales contract between the Customer and Idea di Alfio Grasso is concluded in Italy and regulated by Italian law. For the resolution of any dispute arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of the municipality of residence of the Customer; in all other cases, the territorial jurisdiction is exclusively that of the Court of Catania. With a specific online procedure, pursuant to articles. 1341 - 1342 Civil Code, the Customer declares to have read and specifically accepted, via the online procedure, the clauses set out in the following articles of the general conditions of sale.